Terms & Conditions

Last updated: November 2026

Fondwell is not therapy, counseling, medical care, or a crisis service. If you are in crisis or in danger, please contact your local emergency services or a crisis line immediately.

These Terms & Conditions govern your use of Fondwell, a service operated by Migisel LLC ("Fondwell," "we," "us"). By booking or taking a call through Fondwell, you agree to these terms.

1. Eligibility

Fondwell is available only to individuals aged 18 or older. By using Fondwell, you confirm you meet this requirement.

2. Description of service

Fondwell connects customers with real, vetted individuals for scheduled one-on-one conversation sessions by video or audio call. Fondwell is a conversation service. It is not therapy, counseling, medical advice, legal advice, financial advice, or crisis intervention, and should never be treated as a substitute for professional care.

3. Booking and payment

Sessions are booked in advance through our booking platform. Fondwell offers two types of session: a "First Hello" introductory call (a shorter session available once per person) and paid standard sessions. Paid sessions are paid for in advance, and payment is processed securely by Stripe. Prices and durations are shown clearly at the time of booking.

Free First Hello. The 10-minute First Hello is free and limited to one per person. Repeat bookings of the free First Hello by the same person (for example under a different name or email address) may be cancelled. We may change or end this offer at any time; any First Hello booked while it was free will still be honored free of charge.

4. Cancellations and no-shows

You may cancel or reschedule a booked session up to 12 hours in advance for a full refund. Cancellations made less than 12 hours before a session, or no-shows, are non-refundable. If you cannot make a free First Hello, please cancel it so the slot can go to someone else.

5. Satisfaction guarantee

If your first standard Fondwell session isn't the right fit, contact us at hello@fondwell.co within 24 hours of your call for a full refund, no questions asked. This guarantee applies once per customer, to a first standard session only, and is separate from the cancellation policy above. It does not apply to the "First Hello" introductory call, or to sessions that violate the Code of Conduct in Section 6.

6. Code of conduct

All participants — customers and call providers alike — are expected to behave respectfully. The following are strictly prohibited during any Fondwell session:

Violation of this code may result in immediate termination of a call and suspension or removal from the platform, without refund.

7. No professional relationship

Nothing said or discussed during a Fondwell session constitutes therapy, medical advice, legal advice, or financial advice. No professional relationship (such as therapist-client) is created by using Fondwell.

8. Limitation of liability

Fondwell and Migisel LLC provide this service on an "as is" basis and make no guarantees about outcomes from any session. To the fullest extent permitted by law, Fondwell and Migisel LLC are not liable for any indirect, incidental, or consequential damages arising from your use of the service.

9. Termination

We reserve the right to suspend or terminate access to Fondwell for any user who violates these terms.

10. Governing law

These terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.

11. Changes to these terms

We may update these terms from time to time. Continued use of Fondwell after changes constitutes acceptance of the updated terms.

12. Contact

Questions about these terms? Reach us at hello@fondwell.co.